Shipping Information

• Shipping for all products is FREE with a minimum order of $99. For orders less than $99, we charge a flat rate of $12 to cover shipping and packing material costs.

• All products are shipped via FedEx Ground.

• You will receive tracking information by email.

• All solar screens are made to order and are shipped within 2-3 business days of order.

• All orders are shipped directly from our manufacturing facility in Las Vegas, NV. Shipping days in transit will vary depending on your location in the U.S. View the map below to estimate time in transit.

Return Policy

Since each solar screen is custom made to your exact specifications, we are not able to accept any returns, unless there was a mistake made by us. If we send you the wrong size solar screen and it is our mistake, we will gladly send the correct size solar screen at no additional cost to you.

Limited 10-Year Warranty

The solar screens we sell on this site are manufactured by Twitchell Corporation. Twitchell Corporation produces durable, all-weather fabrics that are unmatched for quality and dependability. Our solar screen is covered by a 10 year limited* warranty from the original date of purchase against defects of workmanship and materials and/or excessive loss strength from normal exposure conditions, including sunlight, rot, mildew, or atmospheric chemicals that might render it unserviceable. This warranty is extended only to the original purchaser of the material.

This warranty protects against damage to products used under normal conditions. If the product has been subject to damage, neglect, unreasonable or improper use or care, exposure to corrosive chemicals, accidents, vandalism, acts of God, or other causes not arising from defects in original material or workmanship, this warranty is void. Proper care includes regular cleaning with a mild natural soap and lukewarm water (not to exceed 100° F.) DO NOT USE HARSH DETERGENTS! A soft bristled brush may be used to loosen soil on the fabric’s surface. Be sure to rinse thoroughly with clean water to remove soil and soap residue. Allow fabric to air dry thoroughly. DO NOT USE HEAT to dry, as the fabric may shrink.

In the unlikely event that the fabric should fail during the warranty period, Twitchell will issue a credit or replace the fabric. A copy of the original purchase order must accompany all warranty claims. We are liable for the cost of the fabric only and do not accept responsibility for any other costs associated with a company’s specific application.
Some states do not allow the exclusion or limitations of implied warranties or consequential damages; therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state-to-state.

Get more detailed warranty information here.

Customer Service

At, we make every effort to provide you with the best online shopping experience possible. To help make that happen, we are available to answer your questions from 8:00am – 4:30pm Pacific Time Monday – Friday. Call us at 800-322-9919 if you have questions regarding our products, our website, your order status, or anything at all. We will make it our priority to find you the help you need.

3868 E Post Rd
Las Vegas, NV 89120
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Privacy Policy values the trust its customers place in the company. Accordingly, we adhere to the highest ethical standards in gathering, using and safeguarding customer information that is entrusted to the company. We do not rent, sell, or exchange personally identifiable information about its customers. takes reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure. When credit card information is transmitted online, uses industry standard security measures called SSL (secure socket layer) encryption. will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information.